Business Process Management (BPM) describes the modelling and automation of conventional processes into electronic processes under the aspect of Enterprise Application Integration (EAI).

WorkflowXPert.NET is a Workflow Management System (WFMS) for the automatic handling of individual business processes of all kind. It allows you to easily and cost-effectively assess, present, edit and control your Workflows and to adapt them to changing requirements anytime. With .NET technology, interfaces of any Workflow-systems, databases as well as import- and export- functions can be implemented quickly. With WorkflowXPert.NET you obtain a WFMS for your BPM with which you can constantly shape, automatize, analyze and optimize business processes together with your business partners and clients (Business-to-Business-Integration), even across business borders.

The web-based Basic Module permits an easy assessment and editing of processes (instances) on MS SQL or Oracle Basis. Processes (instances) in any status can be opened edited, delegated or closed. Any structural organization can be projected transparently and with multi- client capability with different group levels and triage function, using an LDAP base (ADS, NDS, or others). Additional to basic functions, advanced functions like filtering, audit trail, permission, history and more are available through the WorkflowXPert.NET Base Module.

Thanks to its unique architecture WorkflowXPert.NET can be individually enhanced of to suit any business. The Configuration Manager integrated into the Basic Module enables an easy, completely web-based (following newest application conventions) configuration of all parameters, options, permissions, messaging, assistants, SLM reports, etc.

Any process can be created or adapted to changing needs at any time with the graphic Workflow Designer. With the Workflow Designer, any necessary actions concerning different target groups (reception, forwarding, etc.) can be realized on all objects with support of notifications to user-defined locations in Workflow, event-oriented escalations, individual priorities and appropriate permissions. The use of various media (text messaging, e-mail, fax, etc.) is possible. Already existing Workflows can be efficiently and effectively integrated as Subworkflows for complex activities.

The Workflow Engine is responsible for the actual process management, meaning the processing of Plug-Ins (actions, status, notifications, escalations and entitlement to objects etc.). The Workflow Engine enables you to separate the configuration, respectively the individual parameters of a workflow, from the actual processing.

With the Workflow Monitor you will always maintain a view of all Workflows employed and of the status of processing. Workflow Monitor shows you all finished and ongoing processes. Locally conducted Workflows as well as Workflows routed to batch systems can be monitored and stopped anytime with the Workflow Monitor. All events are registered in the according log files.

The Dispatching Module increases the capability and scalability of the entire system to its ultimate level. A component that can be configured entirely based on simple combinations and flexible rules, it allows the realization of complex distribution- and allocation processes within the largest business hierarchies and between business departments in an easy and intuitive way.

The Dispatching Module for example supports the semi- automatic allocation of processes (instances) to the respective target groups as well as the automatic execution of the dispatching process in the background through integration into the Workflow Manager.

With this module, appointments, tasks and notifications can be created and managed in various media (text messaging, e-mail, pager, letter, etc.) with interface to Outlook (resp. MS Exchange and Lotus Notes Connector). Through configuration of the Messaging Objects, like for example templates for notification with variables, notifications can be sent from any location in the Workflow. Mail2Ticket (automatically converts e-Mails into tickets) allows users as well as servers to generate tickets at an e-mail adress set up in the Service Desk. Via the news ticker, important information like system failure can be published for various Help Desk participants.

This module facilitates an early identification of causal relations concerning the quality of process performance. Due to freely definable rules, trends can be recognized at an early stage. These trend rules can be easily integrated into the Workflow Designer and cause an activation of information (e-mails, text messages, etc.), Subworkflows or other event-driven actions in case of a match. The rule «number of selections of the same criteria (for instance type of classification) in a predefined time span» for example can activate a ticket bin as container or re- spectively a message (text message) to a predefined group. This module corresponds to process quality defined by international ISO 8402 service norm, which demands to meet the defined and preconditioned demands of a body of properties (and property values) of an entity concerning its applicability.

The service-oriented architecture (SOA) of WorkflowXPert.NET reflects newest technologies and is seamlessly integrated into the MS.NET framework. Authoring tools were C#, APS.NET, T-SQL, ADO.NET, XML and SOAP. A structure uncommitted to language is guaranteed by Microsoft Intermediate Language (MSIL) and Just-In-Time-Compiler (JIT). The applied methods (UML, ERM, n-Tier Model) optimize WorkflowXPert.NET regarding performance, availability, security, and in terms of changes in the database, program logic and user interface (UI). Thanks to its unique architecture, WorkflowXPert.NET can be individually enhanced for any business.

The analysis of statistics, which is based on MS SQL Reporting Services, facilitates the creation of various Report templates. The Reports are available with state of the art filters with absolute values and numerous graphic types in CSV, DOC, XLS, TIFF, PDF, XML, Webarchive, and HTML format. Via the import interface, every individual Report template can be created with the adequate Designer, and can be quickly and easily imported.

This module permits the connection of a directory service to WXP via LDAP or another source for user management. The LDAP interface enables Passthrough Authentication for Single SignOn.

The language-module facilitates the licensing of applications and their functions, dialogues and descriptions in various languages. Available are German, English, French, Italian and Spanish. Other languages are available on request.

	Strategic consulting & planning
	Analysis and conceptual design
	Organizational activity and development-related Business Process Management
	Requirement specifications
	Individual development
	Implementation
	Training
	...